Privacy policy

Who we are

UniPal Study Abroad (“UniPal”, “we”) is an education consultancy in Egypt. We run this website, www.unipaleg.com. If you have a question about your information, email us at support@unipaleg.com.

What we collect

We only collect what you give us, plus basic information about how the website is used.

• Consultation and contact forms: your name, email, mobile number, whether you are a student, graduate or parent, your curriculum or degree, where and when you would like to study, and any message you write.
• Free tools: if a tool asks you to sign up before showing results, your name, email, school or university, grade or year, and the destinations you are interested in. The Major Matcher also saves your answers and scores, without your name or contact details.
• Portfolio Grader: the images or PDFs of your work that you upload, and the school and subject you choose.
• Campaign tags: if you arrive from an advert or a link with tracking tags (such as utm_source), we save those tags with your enquiry so we know which campaign brought you.
• Usage information: pages visited, device and browser type, and approximate location from your IP address, collected by our hosting provider and, if you agree, by analytics and advertising tools.

If you become a UniPal student, we also collect what we need for your applications, such as transcripts, test results and passport details. Your counsellor will tell you what each one is for.

Why we use it

• To contact you and arrange your consultation.
• To advise you and, if you ask us to, to apply to universities, scholarships and visas for you.
• To produce the results of the free tools you use.
• To understand which pages and campaigns work, and to improve the website.
• To send you information about our services. You can ask us to stop at any time.

We do not sell your personal information.

Who we share it with

• Universities and institutions you apply to, when you ask us to apply on your behalf, and only what each application needs.
• Zoho, our customer relationship management (CRM) provider. The details you send through our forms are stored in Zoho CRM so our team can follow up.
• Anthropic, the AI provider behind our free tools. What you enter or upload in a tool, including portfolio files, is sent to Anthropic to produce your result.
• Vercel, which hosts this website and keeps server logs, and provides basic visit statistics.
• Analytics and advertising tools: Google Analytics and the advertising pixels of Meta, TikTok and Snapchat. They use cookies. They load when you visit unless you decline cookies in the banner.
• WhatsApp (Meta), when you message us on WhatsApp or we reply to you there.
• Authorities, if the law requires it.

Some of these providers store information outside Egypt. We use them only for the purposes above.

Cookies

The cookie banner lets you accept or decline analytics and advertising cookies. If you decline, the website still works. To change your choice, clear this website’s data in your browser and the banner will appear again.

How long we keep it

• Enquiries and student files: while we are working with you, and afterwards only as long as we need for our records or the law requires.
• Portfolio files: we do not keep them on our servers. They are sent to Anthropic to produce your assessment.
• Major Matcher answers: kept without your name, to improve the tool.

If you ask us to delete your information, we will do so unless we have to keep it by law.

Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct anything that is wrong;
• delete your information;
• stop using it for marketing.

Email support@unipaleg.com and we will reply within 30 days. If a parent is asking on behalf of a student under 18, we may ask them to confirm who they are.

Students under 18

Many of the students we help are under 18. If you are under 18, please talk to a parent or guardian before you send us your details or upload your work to one of our tools. A parent or guardian can ask us to see, correct or delete their child’s information at any time by emailing support@unipaleg.com.

Security

We limit access to your information to the people who need it, and we use providers that encrypt data in transit. No website is completely secure, so please don’t send passport scans or bank documents through the website forms; your counsellor will tell you how to send them.

Changes

If we change this policy, we will update it on this page and change the date at the top.

Contact

UniPal Study Abroad
Email: support@unipaleg.com
Phone and WhatsApp: +20 103 443 8590

See also our terms of use.